Please read and understand our policies before ordering.

 

Estimates:

 

Phone Estimates will be cheerfully given but the client must understand that these are truly estimates and not hard numbers. Unless the model is actually in our possession we cannot determine what all may be needed and very often the client doesn’t know either. Phone estimates serve the duel purpose of determining for the client an idea or approximation of what the service will cost and a determination of how much the deposit of 50% will be required when the model is sent to 7^th Street Shops.

 

Real Estimates are determined once the model has arrived at 7^th Street Shops. These numbers are more solid but they are still subject to change as unexpected or previously undetermined conditions arise. Every brass model is subject (for instance) to poor solder joints that may not be detected until the model has been (for instance) subjected to ultra sonic cleaning. We will attempt to be as accurate as possible in providing a true estimate before any work is performed and cordially comply to the clients wishes but when an unanticipated condition arises we will retain the right to revise the estimate and offer the client the option of approving or disapproving the work.

 

We will cheerfully return an unfinished project if the client wishes but we will charge for the work performed to that point. This will include all parts and the cost of materials (such as paint, wire etc.). All models are subject to a $50.00ea. minimum charge if the client decides to terminate the work. Models that have not been “opened” (actual work begun) by 7^th Street Shops shall be cheerfully returned to the client at no charge other than the cost of shipment and insurance.

 

Payment:

 

A 50% deposit is expected with the model. This deposit is determined by phone or correspondence of any type and may not truly be 50% based on what is actually determined after the model is in the possession of 7^th Street Shops. Please see “Real Estimates” above.

 

Upon completion of the work 7^th Street Shops will contact the client with a final amount due, less funds already provided. This amount will include the cost of any work done after a Real Estimate has been given and approved by the client.  Only approved work will be charged unless the client gives 7^th Street Shops a blanket approval to make all repairs. Payment shall be due upon completion and notification to the client. No model will be shipped until final payment is received and checks have cleared 7^th Street Shops account.

 

General Charge Rates:

 

*Reattaching loose brass parts – $20.00 each

 

*Realigning brass parts (as required for the sake of reliable operation or at the request of the client for esthetic purposes) – $30.00 each

 

*Stripping old paint; HO size –100.00; O size 200.00

 

*Presence of any device(s) such as DCC or PFM sound that must be removed and replaced in a model to be painted or repainted - $75.00

 

*Machine work such as fabricating parts - $35.00p/h plus materials

 

*Replacing bulbs – $20.00 each

 

*DCC Standard Installations labor @ $160.00  plus parts (please see our DCC Installation page).  Add $20.00 when client supplies parts.**

 

*DCC Advanced or Custom Programming at the time of installation by 7^th Street Shop – $75.00

 

*DCC Advanced or Custom Programming on an existing installation – $100.00

 

**When client provides parts:  We are authorized dealers for Soundtraxx and Train Control Systems.  Part of our profit comes from selling our clients needed for the installation.  During a typical installation we charge only for the following parts:  TSU 750 @ $130.00 ($139.95 SRP), or TSU 1000 @ $110.00 ($119.00 SRP), TCS FL-4 or FL-2 @ $21.66 or $20.92, TCS VR 1.5  @ $11.99, Soundtraxx or equivalent HB Speakers with enclosure at approximately $16.00 total, one four-way Micro Plug and one two-way Micro Plug @ $12.00 total.  We do not charge for bulbs (we do charge for LED's), wire, resistors, heat shrink or any other consumables.  However, when the client provides their own brand new parts, we are compelled to make up the difference with an adjusted labor charge and we must charge for the consumable parts (bulbs, wires etc.).  We will be happy to accept the client's brand new parts on this basis.  PLEASE DO NOT SEND USED PARTS.  We still offer the same guarantee for our work and the same 15% discount on the labor charge for three or more similar sent to us at the same time. 

 

 

*Locator Fees (finding a model you want) based on its purchased price; $50.00 to $500.00 = 15% plus expenses; $501.00 to $1000.00 = 10% plus expenses; $1001.00 to $2000.00 = 5% plus expenses; $2001.00 and up 3% plus expenses. Locator fees will be due upon completion of transaction between the seller and the client and is determined per model not as a collection of models unless that is agreed upon by the client and 7^th Street Shops at the time the service is contracted. 7^th Street Shops reserves the right to withhold identification of both client and seller and act as liaison.

 

*Field Work – defined as research, photography, location surveys, measuring etc.; $25.00p/h plus expenses, plus mileage (at 50 cents per mile).

 

Shipment:

 

Unless otherwise requested return shipment shall be made to the client by USPS priority mail. Models will be insured as determined by 7^th Street Shops based on the value assigned by the client plus the work performed by 7^th Street Shops unless otherwise requested by the client. 7^th Street Shops will not be responsible for the model once they are shipped and damages must be collected by the client. We will cheerfully assist the client in anyway that we can. It is our policy that every model shipped is packaged to prevent damage as much as possible. Cost of shipping and insurance shall be included in the final payment amount.

 

If we receive a model that has been damaged in shipment we will notify the client and do our best to assist the client with any claims against the shipper. However it is the client’s responsibility to properly package the model for shipment. Anything loose in any box is subject to damage. PLEASE make sure everything is packaged not to move or bounce around. Marking a package fragile does not prevent mistreatment of the box.

 

Past Due Accounts:

 

This is the hard part as we at the 7^th Street Shops like to believe our clients are also our friends.

 

7^th Street Shops is not a hobby and our rates, while attempting to be competitive, are paramount to our existence. The work we perform takes time and that time needs to make money – we are NOT doing this for fun (although we do enjoy our work).

 

Final Payment (the balance of the estimate based on the actual work performed) is DUE upon completion of the work and we WILL NOT ship a model until that payment has been received and cleared our accounts. Checks that do not clear shall be subject to all bank charges they incur plus a 25.00 insufficient fund charge by 7^th Street Shops. Unpaid balances not received within 30 days shall be subject to a 10% late charge of the entire fee. An additional 10% shall be charged after 60 days.

 

What happens after 90 days? 7^th Street Shops shall feel at liberty to sell the model for the best amount offered thru whatever means necessary to collect its fee. 7^th Street Shops shall make every effort to notify the client of this action prior to offering the model for sale but shall in nowise feel obligated to extend the overdue time. 7^th Street Shops shall extract from the proceeds of the sale its just fee plus whatever expenses and late charges and send whatever balance remains to the client. If the sale does not cover this entire amount owed to 7^th Street Shops the client shall still be liable for that amount and 7^th Street Shops shall retain the right to pursue that amount by whatever means available by law.

 

We sincerely hope that all of our clients and potential clients will understand 7^th Street Shops collection policies and that we will never have to enforce them. After all, it is your hobby and it is our business.

 

Guarantee:

 

7^th Street Shops is determined to insure your satisfaction. We will do all that we can to correct any error in our workmanship. Guarantee of the parts we use are the responsibility of the manufacturer and we do not use parts that are not guaranteed. If a component of our installation (DCC for instance) is determined to be defective we will assist the client by getting the part replaced.  We will install the replacement part at a reduced rate or if it is determined the failure was due to our installation we will reinstall the part at our expense. We do not guarantee light bulbs. Replacement of bulbs shall be subject to our charges unless it is determined that the bulb failed due to our neglect.

 

If our workmanship fails to meet your expectations we will redo the work at our expense. This will include shipping charges. If all else fails we will refund part or all of the fee but only after all other alternatives have been exhausted.

 

Limits of Guarantee:

 

You must notify us immediately of any failures in our work.

 

We guarantee all paint, lettering, and weathering for one year from date model was shipped subject to mishandling by the client. (In other words if the client scratches the paint thru carelessness we can fix it but it will not be considered subject to our guarantee.) Failure of paint under normal use shall be replaced at no expense to the client within the limits of the guarantee.

 

We guarantee DCC installations for 90 days subject to normal operation and manufactures warranty. We cannot guarantee custom or advanced programming unless all decoders are locked (we will lock all function decoders as a matter of necessity but will only lock the sound decoder after custom or advanced programming or at the request of the client). This is because the client can (and should, according to their desires and enjoyment) program their locomotive to their own taste. However we strongly recommend the client strictly leave CV188 in the TSU decoder alone. This CV sets the reference of the motor’s no load efficiency, a value that is used to determine sound levels of exhaust, rod clanking and generally the realistic operation of the engine. Under normal conditions a good decoder can be programmed, reprogrammed and generally subject to program experimentation with no risk to the decoder. (If you run into trouble we will assist you by phone on any locomotive we have previously installed DCC or programmed for up to 90 days at no charge.)

 

We will typically provide a data sheet that lists the CVs we set and their current values.  Please keep this sheet and return it with the model anytime service is needed.

 

In order to honor our guarantee on DCC Installations we must insist that you call the 7^th Street Shops immediately if any problem with the installation arises during the guarantee period.  Please be patient if we do not answer right away.  Please DO NOT call the decoder's manufacturer for service as they may not be aware of the details of our installation and may ask you to perform tasks to the decoder that may only compound the problem.  Please allow us to determine the cause of the problem, otherwise we may have to consider the guarantee void. 

 

We guarantee our machine work for one year. However its accuracy is strictly subject to the information provided by the client. We will only guarantee that our work is accurate within .005” +/- of that provided information. Drafting work will be guaranteed on the same basis.

 

Fieldwork shall generally not be guaranteed except that photos shall be of good quality and usable by the client.

 

We offer no guarantee for our locators services.

 

We reserve the right to change without notice any or all parts of this policy.

 

7^th Street Shops – for questions and quotes contact us at info@7thstreetgroups.com or 970 367 5881 M-F 10am to 8pm Mountain time.